POPIA Privacy Notice

At Lusa Wellness, we respect your privacy and are committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA) of South Africa.

When you purchase a Vitality Plan, register for an event, or contact us, we may collect information such as your:

• Name and surname
• Contact number
• Email address
• Delivery address
• Order and payment information

Your information may be used to:

• Process and deliver your orders
• Communicate with you regarding your order
• Provide customer support
• Process payments and refunds
• Send marketing or promotional information where permitted and where you have provided consent

We take reasonable steps to protect your personal information against loss, misuse, unauthorised access, disclosure or alteration.

We do not sell your personal information to third parties.

Where information needs to be shared with a service provider, such as a courier delivering your order, only the information reasonably necessary to complete the service will be shared.

In accordance with POPIA, you may have the right to:

• Request access to your personal information.
• Request correction or updating of inaccurate information.
• Object to certain processing of your personal information.
• Withdraw consent where processing is based on consent.

You may choose not to receive promotional communications from us at any time by contacting Lusa Wellness or using the unsubscribe option provided in our communications.

For any questions, requests or concerns regarding your personal information, please contact Lusa Wellness through our official contact details provided on the website.

By providing your personal information to Lusa Wellness, you acknowledge that you have read and understood this Privacy Notice and that your information will be processed in accordance with applicable privacy laws.